
LATIHAN SOAL
Quiz
•
Fun
•
9th - 12th Grade
•
Medium
Irfan Oktawian
Used 1+ times
FREE Resource
7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Faktor-faktor yang mendasari perasaan puas/tidaknya pelanggan atas suatu produk, kecuali ...
Kualitas Pelayanan
Kemudahan
Kesulitan
Kualitas Produk atau Jasa
2.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Dibawah ini yang termasuk indikator kepuasan pelanggan adalah ...
Harga yang mahal
Cara membuat produknya
Kuantitas produk
Kemudahan mengakses produk
3.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
CRM adalah ...
Customer Relationship Management
Customer Rotation Management
Client Relationship Manager
Client Relationship Management
4.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Kepuasan yang diperoleh pelanggan dari penggunaan/fungsi yang dibelinya adalah ...
Psikologikal
Fungsional
Keinginan
Psikometer
5.
MULTIPLE CHOICE QUESTION
1 min • 10 pts
Dibawah ini yang termasuk metode indikator kepuasan pelanggan ...
Metode langsung
Metode tidak langsung
Metode keluhan dan saran
Metode kepercayaan
6.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
Tebak gambar!
7.
FILL IN THE BLANK QUESTION
2 mins • 10 pts
Tebak Gambar!
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