PKT CYCLE 2- MARCH'23

We can activate bike taxi services in which cities? Choose the correct one-

• Mumbai

• Delhi

2. CSAT should be triggered on which dispositions?

• Captain Redeem

• RTO

• General captain queries

When will you redeem my balance? #aravindsanka #rishi please get this checked. (Screenshot along with the details attached) Escalation matrix=

• Update the FD ticket and escalate to redeem team

• Update the FD ticket and escalate to CED team

• Update the FD ticket and escalate to CSD team

. My bike was seized by police and took 5k. Could you please help me? Choose the correct tag.

• RTO

• General captain queries

Choose the correct response below-

• Hi Sneha, as requested over the call, your redeem amount will be reflecting in your account within the next 48hrs . Appreciate your patience in this regard.

• Hi Sneha, as requested over the call your amount will be reflect in your account on next 48hrs. Thank you.

What does dejected mean?

• Depressed

• sorry

 Endeavour means?

What is Articulation stands for in terms of Quality parameter?

 Choose the correct sentence-

• We understand your concern with regards to the captain denied duty, Sincere apologies for the inconvenience caused to you, Name. Can you please share your registered mobile number via DM along with your Ride ID so that we can have a check on this?

• We understand your concern about the captain demanding extra cash. Sincere apologies for what you went through, Name. Request you share your registered mobile number along with the order ID via DM so that we can get this checked for you.

CSAT stand for?

• Customer statistics

• Customer satisfaction