DBPR4023 QUIZ 3

Define negotiation

Which of the following are ways to improve communication skills when negotiating with people?

• Avoiding 'hard sell' approaches

• Be cynical on their agenda

• Mirror their body language

• Think through the situation from their point ofview

Which of the following are non verbal communication

• Listeners give compliments

• People leaning forward

• Listeners applaud

• Speaker gives speech

Give one example of internal interference in public speaking situation

Give one example of external interference in public speaking situation

Give two examples of printed information to do research?

Which of the following are the survey techniques

• Conversations

• Focus Group

• Questionnaires

• Interview

Which of the following are the three roles in Focus Group survey

• Scribe

• Time keeper

• Facilitator

• Participants

Give one example of business writing that you have learned

The resume formats are Chronological, Functional and Combination. What is the criteria of the Functional format?

• Highlight skills to match relevant job that is being applied for, plus providing chronological work history.

• Best used for students and entry-level workers who have less specialized skills to offer.

• Highly recommended for jobseekers who wish to make a comeback or career change