21st Century Skills Standard 4 Practice Questions

Kayla is struggling on the job and is complaining to her boss but talking very fast. Her director tells her to slow down, start from the beginning and focus on one question at a time. What problem solving tactic is Kayla's boss using?

• Seek another's point of view

• Brainstorm

• Identify and ask clarifying questions

• Challenge prevailing assumptions

Decide which TWO of the following problem solving techniques you and your editor successfully used.

• Challenging prevailing assumptions

• Use pro vs cons methodology

• Apply system thinking strategies

• Identify and ask clarifying questions

• Use brainstorming techniques

You are working with a group to design a poster. One member of the group is quiet at

the start. It takes her time to share ideas because she is an English-language learner.

After encouragement by her peers, she shyly speaks out about a new innovative design

technique that is loved by the group. What problem solving skill is demonstrated?

• Opportunity cost is key when considering other's opinions

• Patience is key when listening to broken English

• Considering the opinions of others is valuable

• Considering the opinions of others takes a lot of time

The customer wants the car finished by tomorrow. When can we expect you

to finish it?

• Leading question

• Probing question

• Yes and no question

Did you meet the deadline for tomorrow?

• Leading question

• Probing question

• Yes and no question

Why is the project late?

• Leading question

• Probing question

• Yes and no question

Shane's boss is considering buying new tablets for the staff. His boss asked Shane to find the most objective and unbiased information possible about the new tablets. Which of the following should Shane use to accomplish this task?

• Ask a salesperson what is their best seller

• Review multiple advertisements

• Check a single review from a single source

• Check multiple reviews from different sources

Your supervisor at McDonalds gives you an assignment to clean the grill. He

takes you through the process, step by step. When he leaves you realize you

cannot remember the directions required for the task. What might a good

listener have done to remember the details of the instructions.

• Take notes

• Search the web

• Memorize as much as you can

• Ask clarifying questions

• Call him later