Account engagement

Which group of staff get a preview to every email?

• Front facing staff

• ELT

• Managers

• Product team

Which measures our interest in a customer?

• Score

• Grade

Tick everything that staff can see on the engagement tab

• Email sent

• Email opens and/clicks

• Landing page views

• Unsubscribe status

• Mailing lists contact is part of

Where are emails created in Account Engagement?

• Email

• Content

• Email content

• Email templates

What is the Salesforce training tool called?

• Explorer.salesforce

• Trailblaser

• Trailz

• Trailblazer

Where do you go to cancel and email once it's scheduled?

• Account engagement settings

• Email content

• Account engagement email

• Landing pages

What should be tested first

• Open rate

• Click through rate

Where do you go to cancel and email once it's scheduled?

• Account engagement settings

• Email content

• Account engagement email

• Landing pages

Who owns customer data and can change it in Salesforce

• Joseph

• Customer facing staff

• David

• Marketing