Consumer Protection

What is the cooling off period for distance selling?

• 12 days

• 30 days

• 14 days

• 5 days

Can a retailer refuse to refund a customer for a faulty product?

• No

• Yes

When a good develops a fault, what right does the consumer have under legal guarantee?

• The right to a full refund

• The right to a free replacement

• The right to repair the product themselves

• The right to have the product repaired, replaced, or refunded

Can a retailer charge a customer for return shipping if the product is faulty?

• Yes, always

• No, if the product is faulty or not as described, the retailer is responsible for covering the cost of return shipping

• Only if the customer is located outside of the EU

• Only if the customer did not purchase the extended warranty

What is the purpose of the cooling off period in distance sales?

• To allow retailers to increase their prices after the sale has been made

• To ensure that consumers are satisfied with their purchase

• To give consumers the opportunity to change their mind and withdraw from the contract without penalty

• To prevent retailers from making sales to customers who are not interested

What is the legal guarantee period for goods in the EU?

• 3 years

• 6 months

• 1 week

• 2 years

Can a retailer request any amount of deposit for a sale?

• Yes, there are no limits to the deposit amount a retailer can request.

• No, retailers are not allowed to request deposits for sales.

• It depends on the total price of the goods or services being sold.

• Retailers can only request a deposit for sales of goods, not services.