Resolving Conflict

Conflict can be described as...

• An inactive disagreement between people with similar opinions or principles

• An active disagreement between people with opposing opinions or principles

• An inactive agreement between people with opposing opinions or principles

• An active disagreement between people with similiar opinions or principles

One of the strategies for resolving conflict...

• Listen to some points of views

• Choose a solution without implementation

• Define the conflict in its medium stage

• Create solutions

Select the incorrect answer with regards to issues that causes conflict.

• Misinformation

• Agreements

• Assumptions

• Expectations

Listening to everyone's point of view is one of the strategies used to resolve conflict

• True

• False

In order to effectively resolve conflict, it is important for one to ......................... that there is a problem

How many strategies were identified in this lesson aim to resolve conflict?

• 7

• 5

• 8

• 9

Conflict is a method used to improve productivity in the workplace.

• True

• False

When seeking areas of agreement between individuals, it is important to find ................... ground in order to identify these areas of agreement.

Emphasizing ground rules for conflict resolution does not include...

• Each individual is encouraged to contribute

• Respect some opinions provided by individuals

• Respect each other's opinion

• Address the issue, not the person

WCP remains the Winning Region!!!

Select True to avoid conflict and be the Resolving conflict champion!

Select False to cause conflict

:-)

• True

• False