Banking, Book 1, Units 14 &15

They no longer need a local bank branch after switching to _____.

• telephone banking
• phone banker
• call center
• answering machine

They're a huge company, known for their terrible _____.

• online banking
• customer service
• phone bankers
• teller

I called several times last week, but I kept getting his automated _____.

• phone machine
• call center
• banking system
• answering machine

_____ is an office where employees of a particular company take phone calls from their customers.

• Transactions
• call center
• Resolving issues
• Bank

_____ will be available during normal business’ hours.

• Phone bankers
• Cleaners
• Customers
• Clients

He's just _____ filming his 17th feature film.

• resolved
• completed
• asked
• wanted

Each _____ at the foreign exchange counter seems to take forever.

• process
• way
• transaction
• information

We are going to focus on _____ the issue.

• finding
• looking for
• having
• resolving

He _______ me at the door

• greeted
• said
• told
• asked

______ job is to do tasks such as arranging meetings, typing letters, etc. for someone

• entry keyer's
• receptionist's
• administrative assistant's
• head teller's