Authentication and TDDCA Refresher

TD Debit Card Advance is a _____ _______.

• Loan

• Overdraft Service

• Overdraft Protection

• Line of Credit

If a customer provides an Uber transaction for $16, and that answer shows as one of the responses, we can accept it.

• True

• False

Before we start authentication, we must get the customer's _______.

What other options can customer choose if they do not want to be enrolled in TD Debit Card Advance?

• Debit Card Alerts

• Fully Opt Out

• Savings Overdraft Protection

• Not Enrolled

If a customer chooses the NOT ENROLLED option of TDDCA, which transactions will be declined?

• Recurring Debit Card Transactions

• ACHs

• Checks

• ATM transactions

If a customer disconnects during authentication, we must lock the profile.

• True

• False

How long will it take for changes to go into effect if they change their option of TDDCA?

How many overdraft fees can TD charge per day?

• 3

• 4

• 5

• 6

If a customer fails TD Voiceprint twice, what are next steps?

• Full Authentication

• Failsafe

• Direct to a store and self serve options

• Password Authentication

When does the grace period end?

• There isn't one

• 12 AM Same Business Day

• 11 PM Next Day

• 11 PM Next Business Day