MA Ch 14- Written Communication

Which of the following best describes the number of times a document should be reviewed to be proofread adequately?

• Five times

• Twice

• Three times

• Four times

Which of the following is NOT an example of good writing tips for business letters?

• First paragraph should identify what the letter is about.

• Use language that readers will understand.

• Use a free-flow style.

• Use short sentences.

Which of the following is the recommended format for the date line of a letter?

• On the tenth line on the right margin

• At the top of page in an abbreviated format

• Two or three lines below the letterhead

• Three lines below the inside address

Which of the following punctuation marks follows the salutation?

• Colon

• Semicolon

• Exclamation mark

• Dash

Which of the following best describes what the style of the complimentary closing should do?

• Be formal

• Be informal

• Correspond to the salutation.

• Take the form preferable to the writer.

Which of the following is a correct example of the reference initials notation?

• WL/jg

• WL/JG

• wl/jg

• wl/JG

Where are enclosure notations, if applicable, keyed in a letter?

• Three lines above the reference initials

• One line above the reference initials

• One or two lines below the reference initials

• Three lines below the reference initials

Which of the following is an example of a document that may be signed by the medical assistant?

• Medical reports to insurance companies

• Provider’s personal letters

• Provider’s correspondence to other providers

• Notification of collection procedures

Which of the following copy notations should the writer include at the bottom of a letter to send a copy of the letter to another individual with the recipient’s knowledge?

• sig

• c:

• Enc

• P.S.

Which of the following is the letter style considered most efficient for the clinic setting?

• Full block

• Modified block

• Modified block

• Simplified