Quiz 4 Review

Click all of the following who would be considered "Interested Parties."

• Policy Holder

• Driver

• Claimant Owner

• Police Officer

• Friend

Click all of the following who would be considered "Associated Parties."

• Chiropractor

• Attorney

• Adverse Carrier

• Body Shop

• Executor

Parents, spouses, guardians, and friends would all be considered _ Contacts.

What is the BEST solution for a PH who wants who wants to discuss using an ARX with their spouse?

• Suggest PH Calls Back

• Offer to Call PH Back

• Offer a 3-Way Call to Answer Questions About the Program

• Advise They Can Always Cancel Later

What are the 4 elements of legal liability?

• Duty

• Breach of Duty

• Causation

• Damages

• Liability

What ATLAS tab would you click to alert Underwriting or send a CPW?

• Referrals

• AD Summary

• Parties Involved

• Notes

When someone calls in for a Mechanical Breakdown we should START an FNOL to see if they have coverage before transferring them to the MBI department.

• TRUE

• FALSE

If the named insured's SPOUSE calls for a single vehicle FNOL you can change the First Contact Status indicator to First Contact Completed for Named Insured.

• TRUE

• FALSE

What do you click to pull a new activity from the Common Queue page?

• Get Next

• New Activity

• Activity Please

• Activity NOW

• Give Me a Tivity

If PH tells us (and we confirm) that they were 100% fault for an accident, we should call the claimant to see if they are filing with GEICO before setting the paycode for claimant.

• TRUE!

  Need That Filing Confirmation

• FALSE!

  Set it Paycode Immediately