Online Tool Assessment
Authored by Will Soon
Education
Professional Development
Used 1+ times
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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Optima dashboard screen where you can view the subscriber’s contract details.
Services Dashboard
Customer 360 View
Support Dashboard
Account Dashboard
2.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
This is the Optima dashboard screen where you can access CCA (2 answers)
Customer 360 View
Support Dashboard
Services Dashboard
Account Dashboard
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Optima Dashboard screen where you can view the activated services in the plan such as International Roaming, Pasaload, etc.
Collection Dashboard
Account Dashboard
Customer 360 View
Services Dashboard
4.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
This is the Optima Dashboard screen where you can view the subscriber’s credit limit (2 answers).
Customer 360 View
Services Dashboard
Account Dashboard
Billing Dashboard
5.
MULTIPLE SELECT QUESTION
45 sec • 3 pts
The is the Optima Dashboard screen where you can view the subscriber’s outstanding balance (without overdue) (3 answers).
Customer 360 View
Collection Dashboard
Billing Dashboard
Account Dashboard
6.
MULTIPLE SELECT QUESTION
45 sec • 2 pts
This is the Optima Dashboard screen where you can view if the account is redirected due to overdue balance or not (2 answers).
Billing Dashboard
Collection Dashboard
Services Dashboard
Account Dashboard
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What Optima dashboard screen can you see the subscriber’s email address?
Collection Dashboard
Services Dashboard
Account Dashboard
Billing Dashboard
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