Building Interpersonal Relationships

Relationships at work 

and in social organizations are important because the people who work together in these settings are _.

• Independent

• Interdependent

• Dependent

How many types of relationships are there in order to do work in the workplace and organizations?

• 2

• 3

• 4

• 5

___ person represents the group not just one person.

Which best describes communication with others?

• When you can’t share your happiness or sadness

• When you and your partner begin to scream at each other

• When you listen and share your ideas in a respectful way

• All of the above

In the workplace, climate for communication should be ___.

Which of the following are the relationships in clubs?

​ (a)   ​ (b)   ​ (c)  

• Members & Other Members
• Members & Public
• Leadership & Member
• Employee & Employee
• Management & Employee
• Employee & Customer

Which of the following should not an example of good communication in the workplace?

• 2 employees talking about ways to bring in more customers

• a manager listening to an employee's respectful complaints

• 2 employees yelling at each other

• an employee greeting a customer

Put the following in order of how a conversation would go between an (E) employee and a (C) customer.

• E: Greet the Customer

• C: Greet the employee

• E: "How may I help you?"

• C: "I need the newest IPhone."

• E: "Follow me, and I can help."

Management and employees should work together.

• True

• False

Positive employee/customer relationships create ​ (a)   and a feeling of (b)   .​

• goodwill
• loyalty
• relationships
• happiness