Accounts POD - Knowledge Session - March 8

What does "POD" In Accounts POD stands for?

• People On Demand

• Provision On Demand

• Person On Demand

• Park On Daylight

Which related Catalog Item below is not Handled by Accounts POD Team?

• Name Change (Active Directory)

• Microsoft Visio Premium License

• CARMS

• WebEx Meeting

Which related Catalog Item below is not Handled by Accounts POD Team?

• Modify a Shared Mailbox

• Microsoft Project Premium License

• Microsoft Power BI Pro License

• Adobe Acrobrat Pro License Subscription

Which is not applicable when submitting a new ticket?

• Submit an appropriate Catalog Item in MyIT Portal

• Contact the ITService Desk via their email [e-mail]

• Contact the ITSS Accounts POD Team directly at their email [e-mail]

Which Catalog Item should I submit if I need a Microsoft Visio License that can activate my Visio desktop app?

• Microsoft Visio Pro License

• Deactivate Microsoft Visio Pro

• Microsoft Visio Premium License

• Microsoft Project Premium License

Which Catalog Item should I submit if I need a Microsoft Project License that can activate my Project desktop app?

• Microsoft Project Essential

• Deactivate Microsoft Project

• Microsoft Visio Premium License

• Microsoft Project Pro License or Microsoft Project Premium

Which Catalog Item should I submit if I need access to a certain shared mailbox?

• Modify a Shared Mailbox

• Name Change (Active Directory)

• New Distribution List

• Microsoft Project Pro License or Microsoft Project Premium

Which group presented today in this knowledge sharing session?

• IT Service Desk Remote Support Team

• Security Operations Team

• IT Service Desk Accounts POD Team

• SAP Support Team