Renewal Order

In which TAB in SD we can check if customer has an existing contract?

• Price, Plans and Services

• Note Tab

• Subscriber Tab

• Auth Name Tab

What line in RENEWAL Tab (Webstore Memo) should we use for Duplicate Renewal Order?

• Line 1

• Line 2

• Line 3

• Line 4

What is the title of the email template to use if order has Duplicate Renewal Request?

What will you use to open the account on SD for Renewal Orders?

• BAN

• Phone number

• Subscriber phone number

• Email Address

What Line in Renewal Tab (Webstore Memo) should we use if the Shipping Name is TELUS Customer with termination charge?

• Line 10

• Line 11

• Line 12

• Line 13

Title of the email template to use if the customer's account is delinquent?

WEBU line on Renewal Tab (Webstore Memo) to use if phone number has current contract?

• Line 3

• Line 4

• Line 5

• Line 6

What's your next step if the Renewing device is a Tablet?

• Approve Order

• Call customer

• Cancel Order

• Process order as Addline

WEBU to use if Renewal order is Fraud Suspected?

• Line 10

• Line 11

• Line 12

• Line 13

RNLW memo to use if the order is Tablet Renewal?

• Line 10

• Line 11

• Line 12

• Line 4