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Renewal Order

Authored by Ericson Ignacio

Other

1st Grade

Used 3+ times

Renewal Order
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11 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

In which TAB in SD we can check if customer has an existing contract?

Price, Plans and Services

Note Tab

Subscriber Tab

Auth Name Tab

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What line in RENEWAL Tab (Webstore Memo) should we use for Duplicate Renewal Order?

Line 1

Line 2

Line 3

Line 4

3.

FILL IN THE BLANK QUESTION

5 mins • 1 pt

What is the title of the email template to use if order has Duplicate Renewal Request?

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What will you use to open the account on SD for Renewal Orders?

BAN

Phone number

Subscriber phone number

Email Address

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What Line in Renewal Tab (Webstore Memo) should we use if the Shipping Name is TELUS Customer with termination charge?

Line 10

Line 11

Line 12

Line 13

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Title of the email template to use if the customer's account is delinquent?

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

WEBU line on Renewal Tab (Webstore Memo) to use if phone number has current contract?

Line 3

Line 4

Line 5

Line 6

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