Professionalism/Executive Functioning/Collaboration

Which of the following demonstrates a growth mindset?

• Using an old procedure

• Refusing to try something new

• Ignoring medical advancements

• Showing initiative

In what way can an employee demonstrate commitment?

• By performing a task half-heartedly

• By getting to work on time every day

• By reminding a co-worker that they must finish a task

• By getting to work late every day

Proper nutrition, physical activity, good posture, and enough sleep are all important aspects of professional appearance.

• True

• False

Maintaining a professional appearance is important because it shows you are keeping up with the latest styles.

• True

• False

Which of the following is an example of respectful communication?

• Chi stops participating because the team chooses to go with Adrika's solution.

• Ari smiles and courteously explains a situation to a complaining customer.

• Mazzy looks at social media while a co-worker asks for help.

• Charlie is visibly disappointed in the manager's opinion.

Which of the following is an example of a positive attitude?

• Responses

  Gossiping about a co-worker

• Criticizing a co-worker

• Complaining about a manager

• Expressing gratitude

Who is communicating respectfully with their customer?

• Kaeden smiles and makes eye contact while resolving an issue.

• Jackson mumbles the price while looking down at the floor.

• Rosa tells the customer they do not understand because they are older.

• Samantha rolls her eyes when the customer asks for another cup of coffee.

Which of the following is NOT related to good personal hygiene?

• Showering daily

• Limiting perfume

• Covering tattoos

• Neatly styled hair

Lydia works at a medical facility in which all employees are required to wear closed-toe shoes. Lydia does not agree with this rule. What should Lydia do?

• Comply with the rule and wear appropriate shoes.

• Wear shoes of any color she desires.

• Quit her job.

• Start a petition to change this rule.

Which of the following does NOT demonstrate professional conduct?

• You practice a growth mindset and try to be a positive influence on others.

• You do not think you need to follow all the rules in the company handbook.

• You are respectful of customers' and co-workers' choices.

• Your co-workers can rely on you.