Internal and external communication

It is where employees communicate with each other.

• Internal communication

• External communication

• Communication media

• Feedback

It involves communicating with people and organizations outside the business, such as the business' stakeholders.

• Internal communication

• External communication

• Communication media

• Feedback

It is information passed between two or more people or groups, with feedback to confirm that the message has been received and understood.

• Internal communication

• Effective communication

• Communication breakdown

• Communication barrier

Which are benefits to 'effective communication?'

• Improving moral and motivation of the workforce

• Increase employee salary

• Reducing the risks of mistakes

• Decreases company morale

• Improves employee health

Restrictions that prevent a message from being sent/received/understood effectively.

• Communication barriers

• Internal communication

• One-way communication

• Transmitter

What is an example of 'oral communication?'

• Interview

• Bar chart

• Memorandum

• Email

This form of communication provides a permanent record of a message and can be looked at more than once to check understanding.

• Oral communication

• Written communication

• Electronic communication

• Visual communication

What is an example of 'electronic communication?'

• Diagram

• Report

• Video-conferencing

• Text message

What's a disadvantage to visual communication?

• Simplifies complex data more easily

• Grabs the attention of the receivers

• Receivers often remember visual messages

• Receivers might interpret information differently

Which is a result of ineffective communication?

• Poor health

• Less accidents

• Improvement of worker morale

• Wrong worker employed