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POP QUIZ

Authored by Victoria Boss

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Professional Development

POP QUIZ
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5 questions

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1.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

Wrap ups should be completed within

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

All calls should be answered within the

1st ring

4th ring

2nd ring

when you feel like it

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When QA'ed for Lack of documentation it will result in

2 day suspension

termination

Automatic 0

warning

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What do we instruct the customer to do if they call wanting to know if they can keep their Pennie coverage or if they have to enroll into the coverage being offered by their employer?

Direct them to contact their boss

Tell them No they have to enroll into their employer coverage.

Tell them to reach out to a broker for further assistance.

to update their application if they want to find out if they're eligible to keep their Pennie coverage.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What are " Account notes" used for?

Ticket comments

crucial, need-to-know or escalated comments

to Log call details

Medicaid rejections

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