MAPR 105_Defining Performance : Choosing a Measurement Approach

When poor results are due to causes beyond the performer's control, which approach to measuring performance is most appropriate?

• Trait approach
• Results approach
• Behavior approach
• Orthodox approach

When results and behaviors are obviously related, which approach to measuring performance is most appropriate?

• Trait approach
• Results approach
• Behavior approach
• Orthodox approach

The results approach emphasizes ______________ rather than _______________.

• employee behaviors/results and employee traits
• outcomes/financial gain
• employee traits/results and employee behaviors
• outcomes/employee traits or employee behaviors

Under which of the following conditions would a behavior approach be most appropriate?

• Behaviors and results are obviously related
• There are many ways to do the job correctly
• Results show consistent improvement over time
• Outcomes are distant in the future

The behavior approach emphasizes ______________ rather than _____________.

• what employees do/employee traits or results
• employee traits/results
• results/employee traits
• None of these is correct

it is a determinant of performance which refers to the information about facts and things, including information regarding a given task’s requirements, labels, principles, and goals.

• Declarative knowledge
• Procedural knowledge
• Contextual performance
• Performance
• Traits Approach

is a combination of knowing what to do and how to do it and includes cognitive, physical, perceptual, motor, and interpersonal skills.

• Procedural knowledge
• Declarative knowledge
• Contextual performance
• Performance
• Traits Approach

is defined as those behaviors that contribute to the organization’s effectiveness by providing a good environment in which task performance can occur.

• Contextual performance
• Declarative knowledge
• Procedural knowledge
• Performance
• Traits Approach

is determined by a combination of declarative knowledge , procedural knowledge, and motivation

• Performance
• Declarative knowledge
• Procedural knowledge
• Contextual performance
• Traits Approach

A major disadvantage of this approach is that traits are not under the control of individuals

• Traits Approach
• Declarative knowledge
• Procedural knowledge
• Contextual performance
• Performance