CS_PKT_Feb'23_2nd fortnight

A customer booked a ride for Rs 45 and the ride stopped due to no fuel in the captain's bike. In this case what resolution will you give to the customer if he approaches you stating that he had faced lot of trouble because of the ride stopping in between.

• Refund Rs 45 to the customer.

• Apologise to the customer

• Credit 20 coins to the customer and apologize.

In 'Ride Stopped Midway' will we refund the full ride amount to the customer?

• Yes

• No

When a customer complaints about the captain being rude to him in this case we are:

• Tagging it under Verbal Abuse

• Tagging it under Abusive Language

Auto Suspension of Captains is enabled in which cities:

• Delhi, Guwahati, Jaipur, Maharashtra, Patna

• Delhi, Guwahati, Jaipur, Chennai, Hyderabad

Is Auto Suspension of Captains applicable to all the cities:

• Yes

• No

For Hyderabad city - Captain drunk scenario suspension will be auto suspension. True or False.

• True

• False

Captain drunk 2nd instance, what is the captain suspension duration?

• 3 Years (26,280 HRS

• 2 Years (17520 HRS)

For Delhi city - "Multiple calling/SMS over the phone" scenario suspension will be auto suspension. True or False.

• True

• False

For "Multiple calling/SMS over the phone" scenario - its mandatory to probe the messages or call history screenshot.

• True

• False

In the below mentioned scenarios, which all scenarios will be tagged under "General enquiry - Others"?

• Customer enquiries about Rapido auto service

• Customer enquiries about how many people can travel in Auto

• Customer enquiring about can he be able to take luggage in Auto

• All of the above