Hallmark IT SD

What are the verification questions for Direct Hallmark users?

• Employee Number

• Contact Number

• Managers Name

• Email address

Hallmark Canada employees don't have an Employee ID

• True

• False

Hallmark Contractors cannot be verified if they don't have access to external email address

• True

• False

Hallmark Canada employees need not be verified for account unlock requests.

• False

• True

What is the alternative verification question for Hallmark Canada Employees

Smartlync device pin is __ digits long

• 4

• 6

• 5

• 8

Smartlync app pin is __ digits long

• 4

• 6

• 5

• 8

User can login with Hallmark credentials to every app and tool except Seamless Retail, such cases can be assigned to -

• EUC Remote Desktop Management

• Midrange Windows Server

• B2B Field Tech

• RTSD Business Liasons

3 strike policy cannot be followed for Phone incidents

• True

• False

Response time for P1 incident's is -

• 4 hours

• 30 minutes

• 15 minutes

• 10 minutes