DSAR CMC Limited Pulse Check 1

Where would you find templates in folder management?

• Final Pack

• Activity Card

• CET Pack

Where would you find the customer signature for third party authority?

• Contact Card

• ACK Letter

• LOA

What does the 'S' in DSAR stand for?

• Subject

• Signatory

• Special

Where do you find the customer email on Connect

• Query Management

• Customer Tab

• Maintain PPI

If you need to reset your Macros, what do you do?

• Ask the SME

• Forget about Macros, cut and crop the pictures manually

• Do it myself with the support tools available

How will you know if Blue Prism has been successful in the collation of the data?

• The data will be in the folder

• RAG report

• You will get an email

If Blue Prism has not located the correct data after the first request, what do you do?

• Manually collate

• Use what it has returned

• Re-send the Blue Prism request

What do you do if Blue Prism has not returned the correct data after the second request?

• Speak to your SME or TM

• Re-send the request

• Use what it has returned

What card on Respond is the ACK letter found?

• Contacts Card

• Task Card

• Activities Card

What would you do if there was not an LOA attached to the case?

• Contact the CMC yourself

• Carry on and work

• Block to Case Direction

• Speak to a TM