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•11 Qs
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Case
Quiz
•
Other
•
Professional Development
•
Hard
Ramon Tambis
Used 2+ times
FREE Resource
11 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Person authorized to access and use the resources of Service Cloud One CRM
User
Owner
Collaborator
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refers to the user in charge of processing the ticket
User
Owner
Collaborator
3.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Assigning a ticket to another Owner
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Assigning a ticket for action to another Service Cloud One CRM user
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Maximum number of non-closed tickets in the "My Tickets" user queue
20
30
10
15
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
SLA for Returns and Claims
2 business days
3 business days
5 business days
4 business days
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Response to a simple request
3 business days
2 business days
1 business day
4 business days
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