Cabin Service Unit 4

What is the importance of pre-landing duties for a crew and passengers?

• To give passengers time to gather their belongings
• To keep the cabin tidy for the next passengers
• To put the crew and surroundings in the best possible situation for reacting to an emergency
• To give passengers a chance to stretch their legs

Which of the following is not a pre-landing duty for a crew?

• Closing overhead compartments and bins
• Collecting all headphones from passengers
• Removing all litters from the cabin
• Giving passengers permission to use their electronic devices

What is a Meet and Assist (MASS) list?

• A list of all the duty-free items available on board
• A list of all passengers who require medical assistance
• A list of all the merchandise that needs to be inventoried
• A list of all the passengers who require special assistance

Which of the following items may be utilised in the event of a medical emergency on board?

• Luggage compartments and bins
• Window shades and curtains
• Disposable gloves and used needles and syringes
• Galley switches and service items

What is the purpose of a Meet and Assist (MASS) list? Provide an example of a passenger who may require assistance.

Who signs the acknowledgement form found inside the UM folder upon receiving the UM at the arrival destination?

• The cabin crew.
• The ground staff.
• The UM’s parents/guardian.
• The UM.

How are passengers with reduced disability or special needs classified?

• By their nationality.
• By the type of assistance they require.
• By their age and gender.
• By the airline they are flying with.

Why are passengers' seats on aircrafts breeding grounds for bacteria and bugs?

• Due to low humidity in cabin air.
• Due to high humidity in cabin air.
• Due to proper cleaning of seats.
• None of the above.

Which of the following is not a part of a typical quick transit cleaning?

• Seat cleaning.
• Meal table cleaning.
• Blanket management.
• Window cleaning.

What are the materials that need to be replenished into the seat pockets during cleaning?