Place in order the color code we should follow when offering the day and time to a patient.
Western Dental Call flow / OADJ

Quiz
•
Specialty
•
1st Grade
•
Medium
Ernesto Cordova
Used 7+ times
FREE Resource
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Green / Yellow/ Red
Green / Yellow/ blue
Yellow / Green /black
Green / Red / Yellow
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When booking family members- each appointment needs to be at least
30 minutes apart from each other
40 minutes apart from each other
1 hour apart from each other
None of the answers are correct
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If we are booking a patient for their General appointment and Orthodontic screening on the same day-
the general appointment needs to be at least 2 hour before the Orthodontic appointment
the general appointment needs to be at least 1 hour before the Orthodontic appointment.
the general appointment needs to be at least 1 hour after the Orthodontic appointment
the general appointment needs to be at the same time the Orthodontic appointment
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
If the patient states "I have Insurance" or states an Insurance name like Liberty- what would be the best probing question
The issue date of the insurance
Who is the holder of the insurance card
Is it through the State or the Employer
None of the above
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What are the necessary information we need to collect from an insurance payer type?
Insurance Name and Type
Member ID or SS #
Main holder of the Insurance card
All of the answers are correct
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Select all that apply: Which methods can we book OADJ appointments
CCA Dashboard- TNP
CCA- Calling Campaigns
Eligibility Website
DCMS
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which method do we use when we do not see the code "ADJ" in the Calling Campaign box
CCA Dashboard- TNP
CCA Calling Campaigns
DCMS
None of the above
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