Western Dental Call flow / OADJ

Western Dental Call flow / OADJ

1st Grade

13 Qs

quiz-placeholder

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Western Dental Call flow / OADJ

Western Dental Call flow / OADJ

Assessment

Quiz

Specialty

1st Grade

Medium

Created by

Ernesto Cordova

Used 7+ times

FREE Resource

13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Place in order the color code we should follow when offering the day and time to a patient.

Green / Yellow/ Red

Green / Yellow/ blue

Yellow / Green /black

Green / Red / Yellow

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When booking family members- each appointment needs to be at least

30 minutes apart from each other

40 minutes apart from each other

1 hour apart from each other

None of the answers are correct

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If we are booking a patient for their General appointment and Orthodontic screening on the same day-

the general appointment needs to be at least 2 hour before the Orthodontic appointment 

the general appointment needs to be at least 1 hour before the Orthodontic appointment.

the general appointment needs to be at least 1 hour after the Orthodontic appointment 

the general appointment needs to be at the same time the Orthodontic appointment 

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If the patient states "I have Insurance" or states an Insurance name like Liberty- what would be the best probing question

The issue date of the insurance

Who is the holder of the insurance card

Is it through the State or the Employer

None of the above

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What are the necessary information we need to collect from an insurance payer type?

Insurance Name and Type

Member ID or SS #

Main holder of the Insurance card

All of the answers are correct

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Select all that apply: Which methods can we book OADJ appointments

CCA Dashboard- TNP

CCA- Calling Campaigns

Eligibility Website

DCMS

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which method do we use when we do not see the code "ADJ" in the Calling Campaign box

CCA Dashboard- TNP

CCA Calling Campaigns

DCMS

None of the above

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