VS-Receptionist

Regarding to the Sales Process. What does (X) refer to in the following figure?

•  Questioning 

• Negotiation

• Purchasing

• Probing

1.    What are the Customer view point 7 steps until purchase

1.    In which step from Sales Process salesperson should present warranty programs?

• Fact finding

• value - presentation

• Demonstration

• Delivery

1.    What is the best step from Sales Process to make “Float” trial close?

• Fact finding

• value - presentation

• Demonstration

• Delivery

1.    Follow-up with your unsold customers should be within ___ to ___ hours to discover if they have any questions or need further information. Choose the right answer to fill the spaces.

• 12 - 24

• 24 - 48

• 48 - 72

• 72 - 96

Survey data show that the (decision cycle) happen ____ up to ____ . Choose the right answer to fill the spaces

• one day up to 3 days

• 15 days up to 1 week

• 1 day up to 12 weeks

• 4 weeks up to 12 weeks

  Following are about Fact-Finding sales process, select one that is correct

• Ensure that a customer feels welcomed valued and not ignored

• It is important to build rapport at this process

• Repeat each customer name immediately.

• We do spend so much time in this step

What is the trickiest part of the sales process?

• Greeting sales process

• Appointment sales process

• Negotiation sales process

• Follow-up sales process

Why Make a good impression of the dealer by the sprit and energy of the staff, overcoming customers’ wariness by greeting them with a friendly smile.

• Helps in Negotiation sales process

• Make Good Appointment sales process

• Make customer feel comfortable so they will stay in the showroom for as long as possible

• Follow-up sales process

1.    Conversation becomes smoothly by putting ……………… & ………………..

during two-step speech and customer feel that he is interested to talk. (this makes customer feel better)