MM Unit 6 Review

Your boss is speaking with you about an upcoming project. Which type of communication BEST describes this?

• Informal
• Horizontal
• External
• Vertical

You are speaking with a coworker about the sales data. Which type of communication BEST describes this?

• Vertical
• Informal
• Internal
• External

A manager asks an employee to add "a little more pop" to a presentation. The employee adds bright colors and transitions, but the manager is disappointed because that is not what they meant when they said "pop." Which type of communication barrier was present in this situation?

• Semantic
• Psychological
• Personal
• Organizational

Your boss asks not to be disturbed when his door is closed, but his door is always closed. He also says do not email him after hours, but he doesn't check or answer his emails during work hours either. Which type of communication barrier is present in this situation?

• Organizational
• Personal
• Psychological
• Semantic

Leading an effective meeting requires all the following EXCEPT:

• Planning
• Focus
• An agenda
• No time limit

You have written a new customer service policy for your employees to follow. Which type of writing is this?

• Instructional
• Informational
• Persuasive
• Transactional

You are preparing a report covering a topic that you recently attended at a conference. Which type of writing is this?

• Instructional
• Informational
• Persuasive
• Transactional

You are trying to convince your boss to add 10% more funding to the advertising budget, so you prepare a report defending your argument. Which type of writing is this?

• Instructional
• Informational
• Persuasive
• Transactional

Your text your coworker and ask them to bring you last quarter's sales data. Which type of writing is this?

• Instructional
• Informational
• Persuasive
• Transactional

You and another employee are in a heated argument about how to spend the advertising budget. You finally decide to give in and let the other employe have their way. Which type of conflict resolution did you engage in?

• Avoidance
• Accommodation
• Compromise
• Collaboration