Front office & Guest Handling

The Guest chooses a hotel during the _________ stage of the guest cycle

• Pre-arrival

• Arrival

• Occupancy

• Departure

Verifying charges posted to guest account and checking guest account against credit limit is done at which stage ?

• Pre-arrival

• Arrival

• Occupancy

• Departure

Front office staff should determine the guest's reservation status before beginning registration process.This takes place at _____stage?

• Pre-arrival

• Arrival

• Occupancy

• Departure

Guest is issued a room key at _____stage.

• Pre-arrival

• Arrival

• Occupancy

• Departure

Reservation is an essential activity in __________ stage

• Pre-arrival

• Arrival

• Occupancy

• Departure

When the guest checks-in to the room the ________ stage of the guest cycle begins.

• Pre-arrival

• Arrival

• Occupancy

• Departure

Guest receives an accurate state of accounts at ____stage.

• Pre-arrival

• Arrival

• Occupancy

• Departure

Paging of guest takes place at ____stage of guest cycle.

• Pre-arrival

• Arrival

• Occupancy

• Departure

At _________ stage the front office also collects the feedback of the guest experience in the hotels

• Pre-arrival

• Arrival

• Occupancy

• Departure

Confirming or denying a reservation by staff happens during _______ Stage

• Pre-arrival

• Arrival

• Occupancy

• Departure