Refresher Training 2023

Match the Credit Customers

• Educational group.

  Reservation will be booked in advanced.

• EKO

• Each voucher is good for 1 tram ticket.

  Record voucher number in order.

• GAP

• Voucher will specify type of tickets and number of guest.

• Railbooker

  (Amtrak)

• Voucher is good up to $34.

  Voucher must match contact info.

• Drury

Answer explanation

Remember Credit Customers may only reduce their numbers by 5.

What should you do if a guest swipe their card and only a certain amount of money comes off?

• Just give them the ticket and pay the rest.

• Get your supervisor and they will tell you what to do.

• Tell the guest to pay the rest in cash.

• Send them to another Ticket Sales Agent.

If a guest paid online and wants a refund, where do you process the the refund?

• In their order

• In POS

• Through the call center

• Tickets are non refundable.

A guest wants to book the see everything combo. Which is the best option?

• Movie @ 10:00am

  Tram @ 10:50am

  Cruise@ 12:00pm

• Tram @ 9:40am

  Movie @ 10:00am

  Cruise @ 12:00pm

• Cruise @ 12:00pm

  Movie @ 1:00pm

  Tram @ 2:00pm

• Tram @ 11:00am

  Cruise @ 12:00pm

  Movie @ 2:00pm

Answer explanation

Remember to give at least 30 min in between events and the cruise.

How many points do you get for being 10 minutes late back from break?

• -2

• 0

• -1

• -4

Where do you go to return a fuel fee in order entry?

• Void it out

• You can't return fuel fees.

• Item

• Send them to the RIverboats for the fee.

Answer explanation

Anytime you are returning cruise tickets, you should ALWAYS return the fee.

If a guest wants to get a Military Park Pass, where do they go?

• Gift Shop

• Info Desk

• Online

• We don't accept park passes.

Answer explanation

If a guest needs to PURCHASE a National Park Pass it's the gift shop.

Where are you allowed to take your breaks at?

• The break room and outside in the appropriate areas.

• The Wellness Room

• Anywhere in the lobby

• Don't take a break at all.

You need a supervisor permission to do a refund.

• False.

• True.

Answer explanation

ALL REFUNDS MUST BE APPROVED BY A SUPERVISOR.

If you need to trade or release a shift what should you do?

• Send MO a message humanity.

• Go on Humanity and release/ trade your shift with another co-worker.

• Call and ask your supervisor to find someone to take your shift.

• Call off the day of your shift and it will be excused.