Labels game

What do you do when you want to put a ticket on hold after a customer's answer?  (please, don't forget to check your pendings/holds later 😃)

• Put on hold directly when you receive the ticket

• First, answer the customer (or click solved) then come back to ticket and put on hold

Choose the label and tick for this ticket

• Label POP, no tick.

• Label Refund, tick Refunded

• Label POP, tick Refunded

What tick would you choose for this ticket?

• Escalation

• Recipient’s inquiry

• Habituation

How to make an internal note correctly that SLA does not keep counting, when you received a customer’s answer and made the task already? (please, don't forget to check your pendings/holds later 😃)

• Solve the ticket and then write an internal note, put ticket as pending/on hold/open depending on situation

• Write an internal note and then put the ticket as pending/on hold/open depending on situation

• Write the internal note and solve the ticket

What do you do after writing such an answer to a customer?

• Put on hold

• Solve

• Put as pending

What HUB and Bank Account will you choose for this transaction?

• CIS, vgsCard

• Moldova, vgsCard

• RoW, vgsCard

What are the HUB and Bank account for Unregistered email, when you found a customer’s profile?

• No HUB and Bank account

• HUB and Bank accout as in the suspended transaction

• only HUB

What are the HUB and Bank account when we are dealing with a reassigned payment?

• Hub and Bank account are as in suspended order from which we are reassigning deposit

• Hub and Bank account are as in the new order

Will you choose the label according to a customer’s request or admin reason?

• Customer’s request

• Will flip a coin

• Admin reason

When a customer asks why Now DO is not available, which label will you choose?

• Delivery time

• Delivery Option

• Delivery fail