Communication skills

What are the personal skills?

• Problem-solving

• Stress

• Team-work

• It-skills

What's a good communication?

• C to the O - C - O - N - A

  Be poppin' on them 80's

  Who woulda' thought lil' 'thing turn up on them like a fadeway

  Here for the throne, Khaleesi Flow

  Burn 'em all, ain't no playin' no games

• The process of exchanging ideas, thoughts, opinions, knowledge and data so that message is received and understood with clarity and purpose

• The process of how to make pasta with bacon, tomato sauce, black pepper, onions, garlic and of course cheese click here for more clarity and purpose

For talk with a customer do you need...?

• Listening podcasts about how to talk clearly with the clients

• Jurin got that fire flame flavor

  When the spice kicks

• A good volume, intonation and body language management

Why the good communication is important?

• A good communication helps to build a positive work environment and human relationships

• Is necessary for have a connection with your coworkers

• Is important because you need the communication for have a connection

What skills do you need in a call center?

• Concentration, responsibility, mumble

• Strong communications skills, listening skills, a customer-focused attitude

• Stress, anxiety, sadness

EXTRA POINTS!!

How do you avoid the stress?