2023: WK 03

An employee's involvement with the work they do is known as which of the following?

• Core self-evaluations

• Employee engagement

• Psychological empowerment

• Perceived organisational support (POS)

Answer explanation

Employee engagement is an individual's involvement and satisfaction with, and enthusiasm for, the work they do.

Elijah dislikes the job shift he is forced to work. Rather than say something, Elijah decides to wait for his boss to 'do the right thing' and change his schedule. Which of the following responses to dissatisfaction is Elijah exhibiting?

• Loyalty

• Voice

• Neglect

• Exit

Answer explanation

The loyalty response to dissatisfaction involves passively waiting for someone else to fix the situation. By waiting for his boss to 'do the right thing', Elijah is displaying loyalty.

What is the definition of cognitive dissonance?

• An intention to behave in a certain way towards someone or something

• Any form of inconsistency as being uncomfortable

• The emotional or feeling segment of an attitude

• The incompatibility an individual might perceive between two or more attitudes or between behaviour and attitudes

Answer explanation

Individuals seek consistency among their attitudes and behaviour. Where there is cognitive dissonance, an individual might alter their attitude or behaviour, or develop a rationalisation for the discrepancy.

People who are more satisfied with their jobs are more likely to _________.

• Engage in organisational citizenship behaviour

• Expect a promotion

• Display negative perceptions

• Spread gossip

Answer explanation

Evidence suggests that job satisfaction is moderately correlated with organisational citizenship behaviour (OCB): people who are more satisfied with their jobs are more likely to engage in OCB.

Which method of measuring job satisfaction identifies key elements in a job, in order to gain a holistic view of the employee's satisfaction?

• Summation of job facets

• Decentralised decision making

• Single global rating method

• Performance standards

Answer explanation

The summation of job facets is a sophisticated method of measuring job satisfaction, and provides detailed questions regarding key elements of the work, supervision, pay, promotion opportunities and relationships with co-workers.

Which of the following best describes the personality and employment relationship?

• Extraverted personalities have an easier time coping with unemployment and may stay unemployed for a long time.

• Extraverted personalities have a difficult time coping with unemployment and usually don't stay unemployed long.

• Extraverted personalities have a difficult time coping with unemployment and may stay unemployed for a long time.

• Extraverted personalities have an easier time coping with unemployment and usually don't stay unemployed long.

Answer explanation

Extraversion is generally predictive of networking intensity, which can lead to job opportunities.

Which of the following statements is correct with regard to motivation and job satisfaction?

• The things that motivate us are the same as what makes us happy.

• Money is most likely to make you happy.

• The things that motivate us are not always the same as what makes us happy.

• Money is most likely to make you unhappy.

Answer explanation

Money will not make a job interesting or enjoyable. Although it may motivate us it won’t necessarily make us happy.

A person who experiences positive feelings about their job is experiencing:

• job involvement

• job satisfaction

• organisational commitment

• job stability

Answer explanation

Job Satisfaction is a positive feeling about the job resulting from an evaluation of its characteristics.

Which personality characteristic is consistent with the quote, 'If it works, use it'?

• Introversion

• Mach

• Narcissism

• Psychopathy

Answer explanation

The Mach personality type, also called Machiavellianism, is consistent with the quote, 'If it works, use it.'

People who are high in ________ will use deceit to get what they want.

• Psychopathy

• Extraversion

• Narcissism

• Neuroticism

Answer explanation

People who are high in this trait tend to lack guilt or remorse when their actions cause harm.