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Review 2

Authored by Sunjida Is

Business

Professional Development

Used 7+ times

Review 2
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19 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

IKEA parcel deliveries are always delivered by Fedex

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many IKEA stores are there in Canada

13

14

15 including eComm

17 including eComm

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There is no difference between a product and an article.

True

False

4.

MULTIPLE SELECT QUESTION

30 sec • 4 pts

Why should we use Alliance (Multiple answers)

They have an old IKEA gift card with no PIN

Customer is old and doesn't know how Internet works

Customer is in a rush & prefers paying right now

Pay order links doesn't work even after trouble shooting

Customer wants to use two different credit cards

5.

FILL IN THE BLANK QUESTION

45 sec • 1 pt

We need to create a ____ case for after-sales issues

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

I am allowed to hang up on a customer if I don't like them.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is not used to find a customer profile

Phone number

Email address

IKEA Family number

Postal Code

Employee number

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