Effective communication

Using body language is ______________ communication.

• verbal

• non verbal

All of the following are good reasons to provide feedback except to _______.

• let the sender know you received the message

• ask question

• correct the speaker

• give information if needed

Description of communication skills

• the ability to convey or share ideas and feelings effectively.

• things that stop you being able to communicate effectively with other people

• the ability to convey information professionallyin a short document

• reports, letters, emails, social networking

 

This type of conflict uses differences of opinion to discover best ideas.

• Constructive conflict

• External conflict

• Internal conflict

• Destructive conflict

Which of the following is not a barrier to communication?

• Language

• Noise

• Distraction

• Body Language

All of the following are examples of effective communication skills except.

• Calm voice

• Eye contact

• Arms crossed

• Open body posture

 What is a way to identify when someone is interested in a topic you are talking about?

• They are looking at their watch

• They ask questions for more information

• They change the subject

• They yawn

Which of the following is an example of active listening?

• Good eye contact.

• Listener has encouraging facial expressions.

• Listener shows interest in person.

• All of the above. 

Being a leader allows an individual to positively impact their community.

• TRUE

• FALSE

Effective leaders are individuals with a vision, and they can effectively communicate vision to others, both inside and outside of the organization.

• TRUE

• FALSE