S_Review

What is it called when Swoop automatically selects the best Partner for the job based on the various ETAs and ratings?

• Manual Assignment

• Auction

• Job Selection

• Case ID

When must you seek approval for tow charges?

• $250 or less

• $400 or less

• All tow charges

• No approvals are needed

What does it mean if you see a Job with the status collecting?

• Partner has accepted the job.

• Job not created or on hold.

• Swoop's auction process was unsuccessful.

• Job is going through Swoop's auction process.

What information should you include when you are signing your notes in Swoop?

• Eastern time zone, date, your location, first initial and last name.

• Your location and date.

• Your first initial, last name and date.

• Your location and your local time.

What sections of the Edit Job form might you have to update depending upon what is happening with the job?

• Location

• Program

• Notes

• All of these

Where do you find the Program type in Swoop?

• Swoop Notes

• Coverage section

• Customer section

• Service section

What should you do to ensure a company does not already exist in Swoop before creating a new company?

• Search by phone number in Swoop

• Search by email in Swoop

• Use Advanced Find

• Search by company name in Swoop

If you receive a Partner Call - No Active Jobs data pop, what tab in Swoop should you look for the job?

• Drafts

• Monitoring

• Reviews

• Done

Swoop will automatically assign you as the Dispatcher of a Job once you have accessed it.

• True

• False

What do you do if you receive a data pop for a callback with an associate assigned as dispatcher with no extension?

• Research to find the associate's extension and contact them

• Click View Job and take ownership

• Let the customer/client know the associate is working the job and disconnect

• Do not accept the data pop