Day 1 Sec Half

Why is it important to engage and built rapport with the SP of the bank branch? Select the correct option

• SP knows the customer and they may be in the SP portfolio

• Customer may not talk to anyone else except the mapped SP or bank personals

• SP interact with the customers directly, they know the customers' profile, their needs and banking preferences

With Multi tie up in HDFC Bank, who are our competitors in LI business. Select the correct option

• TATA, BIRLA

• BIRLA, Max

• TATA, I Pru

• All the options are correct

Insurance works on the principle of Risk__________

• Retention

• Transfer

• Avoidance

• control

Can a mother who is working and financially independent be a proposer for a policy with her son as a life assured?   Select the correct answer from the list below.

• No, as there is no insurable interest

• Yes, as there is insurable interest

What is the HLV for a customer? Select the correct answer from the list below.

• All the expenses incurred by them up to the present 

• The net savings accumulated by them till date

• The expected annual income that will be generated over their life time

• Their average savings in a year

The Corporate Sales Managers (CSMs) in HDFC Life report to whom in the HDFC Bank channel?   Select the correct answer from the list below.

• Circle Heads

• Regional Heads

• Zonal Heads

• Territory Heads

Customers visit a bank branch chiefly for enquiries, complaints, service requests and queries. Select the correct answer from the list below.

• No, they come to buy investment products

• Yes, most of the transactions fall into these 4 categories.

What is the function of the Field Team in HDFC Bank channel? Select the correct answer from the list below.

• This team scouts for new salespeople to recruit.

• This team manages the HDFC Bank account.

• This team is responsible for sourcing business and selling.

The Branch Manager of an HDFC Bank branch is responsible for the meeting the branch targets across various categories of products and services. Identify whether the above statement is true or false.

• TRUE

• False

SP Productivity and SP Activation are two key business metrics for you to track. Identify whether the above statement is true or false.

• True

• False