Day 1..2nd

Why is it important to engage and built rapport with the SP of the bank branch? Select the correct option

• SP knows the customer and they may be in the SP portfolio

• Customer may not talk to anyone else except the mapped SP or bank personals

• SP interact with the customers directly, they know the customers' profile, their needs and banking preferences

How does the branch manager in the bank branch plays an important role ? Choose the correct option

• All the options are correct

• He manages the branch profitability

• Owns and manages customers' experience at the bank branch

• Leads a team of sales and non-sales SP's to deliever productivity

Insurance works on the principle of Risk__________

• Retention

• Transfer

• Avoidance

• control

Can a mother who is working and financially independent be a proposer for a policy with her son as a life assured?   Select the correct answer from the list below.

• No, as there is no insurable interest

• Yes, as there is insurable interest

As an FLS, you will work with the following people in a bank branch: 1. Relationship Manager 2. Personal Banker 3. Front Desk employee 4. Tellers/Cashiers 5. Branch Sales Officer 6. Customer Service Officer   Select the correct answer from the list below.

• No

• Yes

Which of the following are the benefits of attending a bank branch huddle? A. Provides a list of tasks that are pending B. Provides a list of tasks that are delayed C. Provides an opportunity for you to give updates on new products or process D. Provides an update on SP productivity   Select the correct answer from the list below.

• Options A and D only

• Options C and D only

• Options A and B only

• Options A, B, and C

SP Productivity and SP Activation are two key business metrics for you to track. Identify whether the above statement is true or false.

• TRUE

• FALSE

Which of the following actions help in managing your SP relationship? Select the correct answer from the list below.

• Know the TPP and life insurance targets of the SP and help them achieve those

• Push to sell HDFC Life products every opportunity you get

• Entertain the SPs after office hours with parties and treats to build rapport

What is the HLV for a customer? Select the correct answer from the list below.

• All the expenses incurred by them up to the present 

• The net savings accumulated by them till date

• The expected annual income that will be generated over their life time

• Their average savings in a year

To calculate the eligibility of customers for a term plan, the expected annual income that will be generated over their life time needs to be considered. What is this known as in insurance terminology? Select the correct answer from the list below.

• Sum Assured

• Human Life Value (HLV)

• Whole Life Income

• Net Annual Expenses