ASK Questions Quiz

Q: Cotton? Non-woven?

• Approve: Product Related - What is it made of

• Reject: Unclear

• Approve: Product Related - Item Clarification

• Reject: Not a Question

Answer explanation

4. Product Related - The customer is asking if it is made out of cotton and if it is non-woven. The customer question is two words.

Q: Is this compatible with my Honda Civic '02?

• Approve: Product Related - Compatibility

• Approve: Recommendations - Recommend Me

Answer explanation

4. Customers can ask whether or not the product is compatible with X, this is Product Related.

What Question Category will this Question fall under? Is it Pre Order, Product Related or Customer Service

Q: How much?

Q: Watch don't light up, no steps, no heartbeat

• Reject: Statement of Fact - Not a Question

• Approve: Product Related - Troubleshoot Me

• Approve: Customer Service Related - Specific Order Help

Answer explanation

4. Product Related - This can be seen as product related, troubleshoot me. Item is not working, hence the customer is looking for assistance without asking straight up.

Below is a Product Related Question, however will it be Product Related > Can it Do X or Product Related > Specs?

Q: Is about 150 pound weight capacity I need to use to pour a small refrigerator

Answer explanation

4. Product Related - Asking if the table has the capacity to hold about 150 pounds weight as they want to put a small refrigerator on top of it.

Q: Where are these made? Are they USA original?

• Approve: Product Related - Where Were These Made

• Approve: Product Related - Specs

Answer explanation

4. Product Related - The customer is asking where the item is made, hence this falls under Where is it made? umbrella, requesting the originated country.

Is the below question considered One or Two Words?

Q: Web cam?

Answer explanation

Unclear - The correct word is webcam which is one word and so unclear it is similar to water proof-- which should be waterproof - one word

Bonus Point:

What is on a traditionally Braai Broodjie?

Answer explanation

....

Is the below a Customer Question for Pre Order or Unclear - Reject?

Q: Faster delivery

Answer explanation

4. Pre Order related Question as the customer is asking with regards to the speed of delivery.

Bonus Points

Is the below question Product Related > Specs or Request for Medical/ Safety Advice?

Q: Is it microwave safe?

• Product Related > Specs

• Request for Medical/ Safety Advice

Answer explanation

4. Product Related - Product to product safety, no safety concern to human/animal.