PMP - Lesson 6 Close the Project Phase

Last year, your company released a new service based on a project you managed. The company wants to determine if the new service has increased customer satisfaction. Which tool measures the happiness of users based on their willingness to encourage others to use your service against those who would discourage others to use your service?

• A. Net promoter score

• B. Net value

• C. AB testing

• D. Planned value

Answer explanation

The Net Promoter Score (NPS) measures customer satisfaction by assessing the likelihood of users recommending the service to others. It distinguishes between promoters and detractors, making it the correct choice for evaluating user happiness.

What is the difference between a lessons learned register and a lessons learned repository?

• A. The two terms mean the same thing

• B. The register applies to a single project, and the repository applies to many projects

• C. The repository applies to a single project, and the register applies to many projects.

• D. The register contains only areas that need improvement in future projects, and the repository contains areas of improvement as well as positive findings.

Answer explanation

The correct choice is B. A lessons learned register is specific to a single project, documenting insights from that project, while a lessons learned repository aggregates insights from multiple projects for broader learning.

n which of the following situations would you not perform the Close Project or Phase process?

• A. When a project is terminated

• B. When a project phase is complete

• C. When a customer validates interim deliverables

• D. When a project is complete

Answer explanation

You would not perform the Close Project or Phase process when a customer validates interim deliverables (C), as this indicates ongoing work rather than completion of a project or phase.

If a project was terminated early, why would the project manager insist that the team perform the Close Project or Phase process?

• A. To document the reasons why the project was terminated early, and determine how to transfer the finished and unfinished deliverables to others

• B. To document that the project was a waste of time and the project and its output are no longer needed

• C. To make sure everyone knows that the reason for the project termination was either the team’s or the project manager’s fault

• D. To document lessons learned so mistakes won’t be repeated in future project

Answer explanation

The project manager insists on performing the Close Project process to document the reasons for early termination and to manage the transfer of both finished and unfinished deliverables, ensuring proper closure.

The project manager wants to make sure all team members understand the importance of the whole closing process and asks if there are any more questions. One team member asks, “What would happen if this process was not done?” How should the project manager answer that question?

• A. The customer would not be obliged to pay for the project

• B. The next related activity, phase, or project might not be authorized to begin.

• C. The stakeholders would not have any faith in the project team for future projects.

• D. The team members would not be allowed to be assigned to future projects.

Answer explanation

If the closing process is not completed, it can prevent the authorization of subsequent activities or projects, as proper closure ensures all aspects are finalized and documented, which is crucial for moving forward.

Which three of the following are purposes of the benefits management plan? (Choose three)

• A. The benefits identified in the benefits management plan will help guide the measurement of the benefits after implementation

• B. The benefits owner will use or may change some of the metrics identified in the benefits management plan to track the actual benefits realized.

• C. The benefits owner will ensure that the measurement metrics and methods will be established, tracked, and monitored after implementation

• D. The project manager is responsible for tracking the benefits from the project for the time specified in the benefits management plan

Answer explanation

The benefits management plan serves to guide benefit measurement (A), allows the benefits owner to adjust metrics (B), and ensures tracking and monitoring of metrics post-implementation (C). D is incorrect as the project manager's role is different.

Often the benefits management plan is created before the project is approved along with the business case document. Why is the benefits management plan created?

• A. The benefits management plan is a feasibility study used to justify the project

• B. The benefits management plan is created to define the methods for creating, tracking, and sustaining the benefits provided by the project.

• C. The benefits management plan describes how the project will be planned, managed, controlled

• D. The benefits management plan is created by the project sponsor and authorizes the project manager to start the project

Answer explanation

The benefits management plan is created to define the methods for creating, tracking, and sustaining the benefits provided by the project, ensuring that the project's value is realized and maintained over time.

Which three of the following are reasons for accumulating new organizational knowledge that the project manager, stakeholders and team members discovered during the project? (Choose three)

• A. Gather results from conducting retrospectives

• B. Gather results from conducting multiple lessons learned meetings during the project.

• C. Transfer knowledge gained in the lessons learned register to the lessons learned repository.

• D. Capture new knowledge is the project sponsor’s responsibility.

Answer explanation

The correct choices (A, B, C) highlight methods for accumulating new knowledge: retrospectives gather insights, lessons learned meetings capture experiences, and transferring knowledge to a repository ensures it is documented for future use.

Is the following statement true or false? The requirements traceability matrix is a grid that links product requirements from their origin to the deliverables that satisfy them.

• A. True

• B. False

Answer explanation

The statement is false. A requirements traceability matrix is a tool that tracks the relationship between requirements and their corresponding deliverables, but it does not specifically link them from their origin.

Which three of the following activities are part of closing a phase or project? (Choose three)

• A. Release resources (human, financial, and physical assets).

• B. Initiate acceptance of deliverables or product by customer.

• C. Archive project information and request updates to OPAs.

• D. Transition responsibility to the project sponsor or a key stakeholder, since project managers are not responsible for project implementation.

Answer explanation

Closing a phase or project involves releasing resources (A), initiating acceptance of deliverables (B), and archiving project information (C). Transitioning responsibility (D) is not a standard closing activity.