Customer Service introduction

What do you think of when you hear 'customer service'?

What IS customer service?

Write a definition in a full sentence.

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What practical ways can businesses provide customer service?

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Which of these are relevant legislation?

• Consumer rights act 2015

• Consumer rights act 2019

• Consumer rights act 2020

• Consumer rights act 2021

The consumer protection from unfair trading regulations 2008 set out prohibition of unfair practices. What might these be?

• misleading customers

• pressurising customers

• making false claims

• all of these

What ways can businesses monitor their customer service and assess how well they are doing?

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