EMM - Quiz

Which KPI is impacted in Engage Pillar? (Select more than 1)

• Conversion

• ATV

• UPT

• NPS

What is the NXT version of CEI?

• 3 Pillars 9 Focus area and 30 Standards

• 3 Pillars 6 Focus area and 30 Standards

• 3 Pillars 9 Focus area and 9 Standards

• 3 Pillars 6 Focus area and 9 Standards

Select the right service standards for Connect? (Select more than 1)

• Ask questions and listen to understand the customer's needs

• Adapt and approach the customer in a personalized way

• Share stories and brand passion

• Give an adidas welcome to every customer you see

When we recommend products to match the needs of customers, what key skills can we use? (Select more than 1)

• Encourage the customer to try on

• Find alternatives if the customer's choice is not available

• Use digitals tools in your conversation

• Use FAB effectively and confidently

What are the core skills to use in INSPIRE service pillar? (Select more than 1)

• Storytelling

• FAB

• Adapt and approach

• Membership

Identify the type of service - "Use adidas retail APP to engage and inspire customers and complete their sports kit or look"

• Personal Service

• Material service

Select the communication barriers which we face on salesfloors? (Select more than 1)

• Emotional Barriers

• Cultural Barriers

• Location Barriers

• Attitude Barriers

What are some of the engagement skills we can use on the salesfloor? (Select more than 1)

• Greet in adidas style

• Active listening

• Paraphrasing

• Asking follow up question

What are the 3 E's of Storytelling? (Select more than 1)

• Emotion

• Evolvement

• Engagement

• End Results

What is the full form of CAPE?

• Cut and Paste End results

• Create a Personal Experience

• Come and personalize Experience

• Create a Perfect Experience