Kick stater

What is the purpose of the communication tracker?

• To track the application of the work seeker

• To check what could have been the purpose of a missed call.

• This is to check if the work seeker has received any SMS from us or what will be a reason missed call

• To check if the ID number corresponds with the portal.

Why is it important to complete the call support form?

• For data collection purposes

• Making sure that if any follow up is required from other departments

• To see how many calls a guide takes in a day.

What is the purpose of verification?

• To ensure we are speaking to the correct candidate. In some instances, other people register on behalf of the candidates and the information we have is not accurate.

• Data accuracy/integrity helps us to ensure that we can help the right candidates.

• all the above

How long after the closing date should the work seeker assume that their application is unsuccessful?

• 2 days after the closing date

• 2 Months after the closing date

• 2 weeks after the closing date

• 2 hours after the closing date

When a call drops, how many call back attempts can one make?

• 4

• 2

• 3

• 1

Which process is correct when scheduling a call back?

• Establishing a TAT with the work seeker

• Schedule according to your break schedule

• Schedule the call for 6pm because they have attitude.

• None of the above

True or false the Work seeker can be greeted twice during the silent call process?

• True

• False

What are the 3 mandatory things to pass during verification?

• Name, Surname and ID number

• Name and surname, ID number and Cellphone number

• Every question is important!

• None of the above

What is the correct wrap up code for someone who does not want to provide us with their ID number? 

• YAWA complete

• Refused to be verified

• Missed call

• Schedule callback.

True or False - Is it good to assume the TAT when scheduling a call back?

• False

• True