SG20_Test_S8_CH10&13 Communications & Stakeholder

A project manager is analyzing the communication needs of stakeholders in order to develop the communications management plan for a project that will use a hybrid project management framework. The project manager understands that the plan should accommodate the needs of both predictive and agile aspects of the project. How should the plan accommodate the agile aspects of this project?

• Account for an increased exchange of documentation
• Specify the exact number of communication channels
• Secure facilities to support face-to-face interactions
• Deploy the project management information systems (PMIS)

A project manager is developing the communications management plan. She has determined which stakeholders need what information and how often she will distribute the various reports. What else should the project manager do as part of this process?

• Determine the information needs of the stakeholders
• Determine how the information will be transmitted
• Measure the effectiveness of the communications
• Submit a change request to update the communications management plan

A project manager is leading a product development project, which will use an agile framework. The project team and other stakeholders are co-located at the company's corporate office. What is the best way for the project manager to communicate the project status and promote transparency?

• Reserve a conference room and invite all relevant stakeholders to monthly project status meetings
• Post burndown charts and other project status documents to the company's intranet site
• Share the appropriate information whenever requested by stakeholders
• Display burndown charts and other relevant project artifacts in a highly visible location

You are managing a project with stakeholders from many different departments including marketing, engineering, and information technology. As you are monitoring stakeholder engagement, it becomes clear to you that stakeholders from the marketing department who used to be supportive appear to be neutral. After researching the reasons for the gap, you discover the marketing department views the project communications to be too technical, leading them to lose interest in the project. What might be your next step?

• Perform a communication styles assessment
• Provide technical training for the marketing department
• Update the communications management plan
• Review the stakeholder engagement assessment matrix

The agile project team members are all working in an open office space arrangement. There are many conversations happening concurrently throughout the day. Which of the following is the best option for the project manager?

• Schedule frequent team checkpoints and post project artifacts in a transparent fashion
• Request team members to hold off their conversations until formal meeting times
• Record the conversations and post them in a shared repository
• Designate afternoons as quiet work times

A project team will work in a noisy environment requiring hearing protection. To communicate in this type of environment, your employer has a mandatory proprietary instant messaging mobile phone application that will be installed on the phone of every project team member for the duration of the project. The requirement to install this messaging application is an example of which of the following?

• Pull communication
• Push communication
• Enterprise environmental factors
• Communication model

During project execution, the new state-of-the-art technology that is used on the project to produce the deliverables is unstable, which puts the whole project at risk of failure. Your sponsor is on vacation and cannot be reached. To get immediate attention to the issue, you want to know what is the escalation procedure. What should you do next?

• Consult the communications management plan
• Consult the risk register
• Consult the stakeholder engagement plan
• Submit a change request to replace the technology

A project manager is leading an environmental project, and realizes that they missed an influential foreign stakeholder. After the project manager contacted the stakeholder, the stakeholder requested a copy of the project documents in their local language. What should the project manager do next?

• Escalate the issue to the project sponsor.
• Tell the stakeholder that the documents are available only in the performing organization's language.
• Update the stakeholder register.
• Ignore the request and continue working.

During the development of the stakeholder engagement plan, the project manager realizes that a key stakeholder is resistant to the project. Without the support of this stakeholder, the project may fail. What is the best course of action for the project manager to identify the reason for the stakeholder being resistant?

• Escalate to the project sponsor
• Update the stakeholder register
• Use the mind mapping technique
• Utilize an lshikawa diagram

You and your team are currently developing the stakeholder engagement plan. A project team member has already created the stakeholder engagement assessment matrix below. Which answer choice represents the most important element to be included in the stakeholder engagement plan?

• A plan to improve Marie Smith's engagement level

• An engagement level improvement plan for Todd Young

• A strategy to address the engagement level of John Snow

• A strategy to improve the engagement level of Tonya Stewart