WHICH ONE ARE YOU?

Choose an example of good customer service.

• Food service assistant stands with their back to the customer.

• Food service assistant smiles and greets the customer politely.

• Food service assistant chews her nails while make their choice.

• A chef shouts at a colleague when they make an error with a food order.

What do you think customer service means?

• Always doing what the customer want

• Always trying to meet the customer's need

• Always putting the company first

• Always trying to sell the most products

The type of restaurant where food is brought to the customer at a table and someone takes care of the customer the whole time they are at the restaurant.

• Full service

• Quick service

The ability to truly listen to customers is crucial to providing great service to customers

• True

• False

Responding to questions with positive language can greatly affect how the customer hears the response

• True

• False

Food handler must wash their hands before and after they start work:

• Handling raw meat, poultry, or seafood

• Using the restroom

• Sneezing, coughing, or using a tissue

• All of the answer

How do you handle a difficult customer who comes into the store for help?

• Pass off the customer to someone else

• Be disrespectful back to the customer

• Hear customer out and resolve situation

• Avoid interacting with customer

Why is great Customer Service important?

• The customer is happy

• Your experience less grief from the customer

• Stress levels are down

• All of them

Identify the benefits of good customer service to the business.

• Customers who did not enjoy their experience will recommend the business to friends

• The business will not expand

• Customers who enjoy their experience, will spend more money

• The business will get bad reviews

Usually it's easier to ___ an existing customer than to gain a new one.

• hold

• leave

• stick

• keep