Workplace Communication Quiz

A form of workplace communication can be

• A. the use of emails

• B. the use of text messages

• C. verbal

• D. all of the above

Companies understand that good communication is important for them

• A. succeeding

• B. running smoothly

• C. increasing productivity

• D. all of the above

Good communication in the workplace

• A. decreases workers' morale and leads to lower job satisfaction

• B. increases workers' morale and leads to higher job satisfaction

• C. causes conflicts and misunderstandings

• D. all of the above

When communicating at work, clarification by the listener can be accomplished by

• A. demanding information in writing

• B. summarizing what the speaker said and/or by asking questions

• C. repeating everything the speaker has said

• D. none of the above

When communicating with others at work, you should

• A. not pay attention to the speaker's body language and gestures

• B. try and do most of the talking

• C. pay attention to the speaker's body language and gestures

• D. none of the above

In order to make sure your message at work is to the point and clear, you should first

• A. think about what you want to say

• B. blurt out what comes to your mind

• C. write everything down and study it

• D. all of the above

In the workplace, it is important to make sure your message

• A. has extra details and information, even if they are not important

• B. is clear, direct, and concise

• C. is vague and unclear

• D. none of the above

A key component to effective communication is the workplace is

• A. being loud

• B. talking a lot

• C. being an active listener

• D. all of the above

In order to show you are receiving the message from the speaker, a good listener will use the appropriate body language and/or gestures such as

• A. eye contact

• B. smiling

• C. nodding

• D. all of the above

One of the most common communication barriers in the workplace

• A. is physical

• B. are the different languages that are spoken

• C. are emotions

• D. none of the above