JMS CRM TICKET RECORD SYSTEM

JMS CRM TICKET RECORD SYSTEM

1st Grade

5 Qs

quiz-placeholder

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JMS CRM TICKET RECORD SYSTEM

JMS CRM TICKET RECORD SYSTEM

Assessment

Quiz

Fun

1st Grade

Practice Problem

Hard

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apakah jangka masa untuk membalas CRM JMS kali pertama ? What is the 1st reply timeframe for the CRM JMS?

1 jam / 1 hour

12 jam / 12 hours

24 jam / 24 hours

48 jam /48 hours

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apakah jangka masa untuk menyelesaikan CRM JMS? What is the resolved timeframe for the CRM JMS?

1 jam / 1 hour

12 jam / 12 hours

24 jam / 24 hours

48 jam / 48 hours

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pendaftaran CRM untuk Admin/ Barisan hadapan, apakah saluran yang perlu mereka pilih ? Registration CRM for Admin/ frontliners, what is the channel selection for them to choose?

Hotline

Platform

MCMC

Walk In Customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apakah fungsi rekod tab dalam JMS? What is the function of the Record tab in the JMS?

untuk mendaftar CRM / To register CRM

Untuk membalas CRM / To reply CRM

Untuk menutup CRM / To close CRM

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Apakah fungsi Balas CRM dalam JMS ? What is the function of the CRM Reply in the JMS?

Untuk membaca CRM yang belum selesai, proses dan CRM yang telah lengkap. / To read to the pending, processing and completed CRM

Untuk melihat CRM yang belum selesai, proses dan CRM yang telah lengkap. / To view the pending, processing and completed CRM.

Untuk memproses CRM yang belum selesai, proses dan CRM yang telah lengkap. / To process the pending, processing and completed CRM.

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