NRF Customer Service Unit 1

Which of the following is a term for physical goods that are bought and sold?

• Pricing

• Products

• Services

• Sales

Which of the following is a standard term that describes the audience of retail stores - that is, the people who will buy things from the stores?

• Buyers

• Customers

• Manufacturers

• Wholesalers

Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?

• Products

• Services

• Gifts

• Training

What kinds of things does a manufacturer produce?

• Raw Materials

• Fossil Fuels

• Services

• Finished Products

Which of the following holds large quantities of product that are later sent either to retail locations or directly to customers?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

Which of the following terms best describes a grower of potatoes?

• Manufacturer

• Wholesaler

• Distribution Center

• Retailer

The majority of retailers are:

• Independently Owned

• Corporations

• Franchises

• Online Only

Which of the following is the term for the retailing approach that places the focus on creating a seamless shopping experience for customers by integrating multiple channels?

• Omnichannel

• Multichannel

• Integrated Channel

• Seamless channel

Which of the following is the standard definition of a retail ecosystem?

• A group of stores that work together collaboratively to serve customers' needs.

• A set of technological systems that work together in order to make sure all products in a retailer's inventory are tracked and accounted for.

• An interconnected system of approaches for meeting the goal of retailing, which is to provide customers with the merchandise and services they want. 

• A team of store employees who help each other.

Approximately what percentage of U.S. jobs are retail jobs, as of 2019?

• 5-10%

• 10-15%

• 20-25%

• 35-40%