BreakSession -Quiz

This is the priority status of the recent potential major incident about FS Logix Error in Citrix.

• P1

• P2

• P3

• P4

GSD is responsible in creating a webex space for a potential major incident

• True

• False

At 10PM MNL Time, Piotr Dudek from Poland called in to report that his laptop is not turning on. After the initial troubleshooting it shows that it is a hardware issue and needs replacement. Incident ticket should be assigned to which group _______

Which group is responsible in collecting relevant and accurate information, identifying the issue and assessing incident based on the impact and urgency.

• Incident Management

• Global Service Desk

• Network Operations

• Resolver Groups

Priority 1 - Urgency is critical and has business impact but most often incident of this category has workaround that will not heavily affect the whole of CWT

• True

• False

What is the highest priority for a non-core application?

• P1

• P3

• P4

• P2

Is Webex Teams a core application?

• True

• False

Urgency and impact are both critical, the incident equates to Priority 1?

• True

• False

Who is the CEO of CWT?

• Carrie McAuley

• Patrick Andersen

• John Pelant

• Laura Watterson

Which of the following does NOT belong to the group?

• Passion

• Integrity

• Communication

• Caring