T-Mobile SIM Protection

Eligible to

• T-Mobile SIM Protection for business MSISDNs at the subscriber level.

• SOCs protect customers with unauthorized access security concerns from being able to complete unauthorized SIM changes by unauthorized callers.

• a & b

• none of the above

When to add

• If the customer hasn't been a victim of fraud and policy directs you to add the feature.

• If a customer asks for the SIM Protection feature, you can add it if the customer is eligible.

• If you believe the customer is a good candidate due to security concerns, check that they’re eligible (listed below), explain what the SIM protection feature is, and offer to add it.

• all of the above

Cost & SOC Details

• $0 no sco code

• $0 no soc code

• $0 sim protection

• $0 no port protect

Self-service

• tmobile app and t-mobile.com

• t-mobile app

• tmobile.com

• tmobile app and myt-mobile.com

To Add/Remove: In Atlas, select ________ from the magenta navigation bar

This soc can be added in atlas and samson

• true

• false

• It can only be added by customers

• maybe

If the customer calls in and wants to activate a new esim, will you be asked to verify OTP without the sim protection soc?

• yes

• no

• yes but it will be bypassed

• you can walk the customer through in doing self service

how long is the wait time for the sim card activation advised in C2?

• 1-2 hours

• 24-48 hours

• 24-72 hours

• 1-10 minutes

Can we cancel a sim card change?

• yes

• no

• activations only

• number transfer center only