B2 - Communicating with Customers

Which method of communicating with customers happens in person?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Which method of communicating with customers happens through using a website?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Which method of communicating with customers could happen by speaking to somebody on a mobile?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Which method of communicating with customers is most likely to happen through use of an app?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Which method of communicating with customers happens by sending letters?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Which method of communicating with customers is likely to be the slowest?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

The opportunity to develop trust and brand loyalty occurs is an advantage of which method of communication?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

Transactions being conducted there and then is an advantage of which methods of communication?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking

True or False. Going into branch is likely to develop a high level of confidence in the customer?

• True

• False

In which method of communicating with customers would you most likely receive additional advice and guidance?

• Branch

• Online Banking

• Telephone Banking

• Mobile Banking

• Postal Banking