B2 - Communicating with Customers
Authored by maltby cab
Business
1st Grade
Used 27+ times
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28 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers happens in person?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers happens through using a website?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers could happen by speaking to somebody on a mobile?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers is most likely to happen through use of an app?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers happens by sending letters?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which method of communicating with customers is likely to be the slowest?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The opportunity to develop trust and brand loyalty occurs is an advantage of which method of communication?
Branch
Online Banking
Telephone Banking
Mobile Banking
Postal Banking
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